Who we are
Last updated: 12 May 2025
Waves Cottage, Harlyn, Padstow, Cornwall
Summary:
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, via our website so that we can contact you, administer your service, and keep you informed.
Our website uses cookies to enhance your experience and provide us with anonymous statistics to improve our site. (see separate Cookie Policy for full details) We use Google Analytics to collect anonymous statistics and our site includes YouTube video embedded content (see Cookie Policy Google YouTube)
What information we hold
- When you contact us, we collect your name, email address, phone number, and your message.
Where we store your information
If you have completed our Contact Form on this site you can request to receive an exported file of the personal data we hold about you from within our email client (Please note we do not add any Contact Form data automatically to a database within WP Forms), including any data you have provided to us. You can also request that we erase any personal data we hold about you from our email archives.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What we use your information for
We occasionally may use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products, services, and appointments but if you tell us not to, we won’t get in touch again.
Who’s responsible for your information at our company
Wendy our business owner, is responsible for the security of your information. You can contact them by email at contact[at]wavescottage.co.uk if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our team have access to everything you’ve provided, but individual employees have access to only what they need to do their job. All people with access have their own system logins.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in [_], an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.
The computers we use are all encrypted using iOS and are protected by a passcode access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact us at:
contact[at]wavescottage.co.uk
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.
Our website address is: https://holidaycottageharlyn.co.uk we also have a forwarding url https://wavescottage.co.uk.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.